NERIS EASIPOWER

Staff-Only.
Every Action Logged.

EASIPOWER begins with a staff-gated authentication flow. Staff ID, district selection, full name, and a PIN — verified against the NERIS secure channel. Every session is logged, immutable, and auditable. No customer ever sees this interface.

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  Staff-only access: the portal is not accessible to customers. Authentication is scoped to CRO roles — every login is tied to a specific Staff ID, district, and role level with its corresponding permissions.
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  Immutable session audit: all logins, every screen viewed, and every action taken — case updates, freeze activations, plan creations — are logged to the NERIS audit trail with timestamp, officer ID, and district.
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  Instant role hydration: upon sign-in, EASIPOWER loads the CRO's assigned case queue, active dispute count, overdue flags, and district KPI snapshot in a single view — under two seconds.

Full Customer Picture.
In Seconds.

The CRO can search any customer account by meter number, account number, or name. The result card surfaces everything needed to take action immediately — tariff, current arrears, last bill, payment history, active freeze status, and linked case references — without navigating away.

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  Three-field search: meter serial number, ECG account number, or customer name — the portal resolves to the correct account regardless of which identifier the CRO has available during a call or walk-in.
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  Instant account card: tariff band, total arrears in GHS, current bill amount, six-month payment history with paid/unpaid status — all on one screen. The CRO knows the full financial picture before saying a word to the customer.
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  Freeze status visible: if a disconnection freeze is active on the account, it appears immediately below the account stats — with the freeze reference, activation date, and the CRO who applied it.
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  Case cross-link: from the account result, the CRO can jump directly to any linked open case, the freeze management screen, or create a new payment plan — without returning to the main dashboard.

Negotiated In-Portal.
Active in Seconds.

The CRO negotiates and creates payment plans from inside the portal — choosing 2-instalment, 3-instalment, or a custom schedule. Once confirmed, the plan syncs instantly to EASIPAWA: the customer sees instalment amounts, due dates, and payment status in their own app without any delay.

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  Instant plan creation: total arrears are pre-loaded from the account. The CRO selects a plan structure — 2 or 3 instalments, or a custom split — confirms, and the plan is active immediately. No paperwork, no offline process.
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  Customer sees it instantly: the moment the CRO confirms a plan, the instalment schedule appears in the customer's EASIPAWA app — with amounts, due dates, and a payment button for each instalment. One system, both sides.
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  Instalment tracking: each plan shows real-time payment status per instalment — paid (with date), due, or overdue. The CRO and GRIDWATCH both see whether customers are honouring their commitments.
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  Auto-freeze linkage: an active payment plan keeps the disconnection freeze in place. If the customer misses an instalment, the freeze lifts automatically and the case escalates to the CRO's queue — no manual monitoring required.

CRO Ceiling Reached.
One Tap to DM.

When a case cannot be resolved at CRO level, EASIPOWER provides a structured escalation path to the District Manager — with a pre-escalation checklist that ensures all required steps are completed before enforcement can be requested.

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  Pre-escalation checklist: EASIPOWER enforces a protocol before escalation is allowed — contact attempts, plan offers, freeze review, and dispute status must all be confirmed. This protects both the customer and ECG against premature enforcement.
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  Auto-assembled case pack: when the CRO submits the escalation, the full case file is assembled automatically — all contact log entries, freeze history, payment plan offers, billing dispute evidence, and officer notes — sent to the District Manager in a structured summary.
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  GRIDWATCH visibility: escalated cases appear in the District Manager's GRIDWATCH dashboard immediately — with CRO completion metrics, case age, and the assembled evidence pack available in one click.
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  METRIX notification: on escalation approval by the DM, a field enforcement task is created automatically in METRIX for the relevant field officer — pre-loaded with customer location, meter details, and the escalation reference.

Built in Ghana.
For African Utilities.

Ayivi Solutions Limited is a Ghanaian technology company specialising in enterprise software for regulated utilities, government institutions, and development organisations across Ghana and Sub-Saharan Africa.

The NERIS platform — comprising EASIPOWER, GRIDWATCH, METRIX, and EASIPAWA — is Ayivi Solutions' flagship product suite, purpose-built for electricity distribution utilities operating the prepaid metering and post-credit billing model in the African regulatory environment.

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  Ghana-based, Africa-focused: Ayivi Solutions is headquartered in Accra with engineering, product, and commercial teams serving utilities across the continent.
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  Enterprise-grade architecture: NERIS is built on a cloud-native, mobile-first stack with offline capability — designed for Ghana's connectivity realities, from CRO district offices to rural field operations.
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  Regulatory alignment: all NERIS modules are designed around the ECG operational model — CRO structures, billing cycles, tariff bands, district hierarchies, and enforcement protocols reflect Ghana's utility regulatory framework.